A Vivid product- Email customercare@vividconcepts.site with the subject "Data deletion request".
- Tell us who you are and how you contacted the business, so we can find your data.
- We'll reply within 5 business days and finish within 30 days.
- We'll email you when it's done.
Please note: deletion is handled by our team as a manual request. It is not automatic or instant. We check every request and confirm when it's complete.
01Who can ask
Anyone whose data is in RevenueOS can ask us to delete it. That includes:
- People who messaged a business that uses RevenueOS on Facebook Messenger, Instagram Direct or WhatsApp, or filled in one of its ad lead forms.
- Businesses that use RevenueOS, and the members of their team.
If you messaged a business, that business controls your data and you can also ask it directly. Either way, we will make sure the request is handled. See our Privacy Policy for how this works.
02How to ask us to delete your data
- Email usSend an email to customercare@vividconcepts.site with the subject line "Data deletion request".
- Tell us how to find your dataInclude:
- your full name;
- how you contacted the business: Facebook Messenger, Instagram Direct, WhatsApp, or an ad lead form;
- the name, Instagram username or WhatsApp phone number you used;
- the name of the business you messaged, if you know it;
- whether you want all of your data deleted, or only part of it.
- Confirm it's youWe'll reply to confirm we received your request, and ask you to verify your identity (see below).
- We delete your data and confirmOnce verified, we delete your data and email you to confirm what was deleted.
03How we verify your identity
We need to make sure a request really comes from the person whose data it is, so nobody can delete someone else's information. We only ask for what we need to match the request to your data. Usually this means one of these, depending on how you contacted the business:
- replying from the email address on your RevenueOS account, or the email you gave in a lead form;
- answering a few questions about your conversation with the business (such as when you messaged and what about), or messaging us from the same WhatsApp number, Instagram account or Facebook profile you used with the business;
- for customers, confirming the request from an account owner or admin.
We will never ask for your password. We will only ask for an ID document if there is no other way to confirm who you are, and we will delete it once your request is done.
04How long it takes
- We will acknowledge your request within 5 business days.
- We will complete it within 30 days of verifying your identity.
- If we need more time, or if there is something we can't delete, we will tell you why. For example, we may have to keep some billing records for tax reasons.
05What gets deleted
When we delete your data, we remove the information RevenueOS holds about you that we received through Meta, including:
- message content and attachments;
- sender IDs and profile names;
- phone numbers;
- lead-form answers;
- ad and campaign attribution data linked to you;
- notes and tasks a business added about you in RevenueOS.
For customers, we also delete your account, team members' logins, and the access tokens for your connected accounts. Deleted data may stay in our backups for a short time until they are overwritten.
What we can't delete: messages that still exist on Facebook, Instagram or WhatsApp themselves, and copies a business has saved outside RevenueOS. To delete those, use Meta's own settings or contact the business.
06Remove RevenueOS's access from Facebook, Instagram or WhatsApp
If you connected RevenueOS to your Facebook account or Page, you can remove its access at any time. This stops RevenueOS receiving any new data. It does not delete data we already hold, so email us as well if you want that deleted.
- Open Facebook settings On Facebook, go to Settings & privacy, then Settings.
- Find Business Integrations Select Business Integrations. On some devices this is under Apps and websites, or Security and login.
- Remove RevenueOS Find RevenueOS in the list, select it, and choose Remove. Confirm when asked.
Facebook sometimes moves these menus. If you can't find them, search Facebook's settings for "Business Integrations".
Instagram accounts connected through a Facebook Page are removed when you remove RevenueOS under Facebook's Business Integrations. You can also open Instagram's Settings, go to Website permissions, then Apps and websites, and remove RevenueOS there.
WhatsApp Business
Businesses can disconnect a WhatsApp Business number from RevenueOS in Meta Business Suite or Business Settings, under the account's connected apps or integrations, or by asking us. If you are a person who messaged a business on WhatsApp, email us to have your data deleted.
07Questions
If you have questions about deleting your data, contact us:
El Vivid Ltd (Vivid)
Email: customercare@vividconcepts.site
Phone: +233 20 675 6607
GT-006-0228 Tema, P.O. Box TNT 127, Tema, Ghana
If you're not happy with how we handled your request, you can complain to Ghana's Data Protection Commission.